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Fiscal crisis in the public and nonprofit sectors often leads to cuts in service and concerns with the public's confidence in our government and nonprofit agencies. The issues of today require a new kind of leadership. To ensure future success we must reexamine our problem solving tools. With a focus on strategic performance measurement in the public sector, this one-day program will allow you to step back and reassess how your organization or unit uses data to identify cost savings, improve performance and drive strategy.
Presenters will share their use of a PerformanceStat model in their creation of the highly successful TransiStat at the Greater Cleveland Regional Transit Authority.
Presenters:
Gale Fisk, Executive Director, Office of Management and Budget
Greater Cleveland Regional Transit Authority
Floun'say R. Caver, Ph.D.
Director, Service Quality Management
Greater Cleveland Regional Transit Authority
Mark L. Weinberg
Director, Voinovich School of Leadership and Public Affairs
and professor of Policital Science, Ohio University
Marsha Lewis
Assistant Professor, Voinovich School of Leadership and Public Affairs
Ohio University
The tuition for PerformanceStat is $89, includes all materials, lunch and coffee break.
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